Frequently Asked Questions
Everything you need to know about your Real Beauty London experience.
Do you ship internationally?
Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products cruelty-free?
Absolutely. At Real Beauty London, we are committed to ethical beauty. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
How can I track my order?
Once your order has dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your skincare products suitable for sensitive skin?
Most of our range is formulated with gentle, skin-loving ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.